Floreo Associates

Author: floreoadmin

  • Sales, Marketing & Promotion

    Sales, Marketing & Promotion

    Sales, Marketing & Promotion

    Consumer activity has long been regarded as the linchpin of sustained growth in modern economies; now, progressive urbanization and the better availability of goods in emerging markets are fundamentally changing consumption habits and creating the potential for rising incomes and higher standards of living. To fully leverage these growth opportunities, devising suitable sales and marketing strategies is key for companies in both the service and manufacturing industries. Floreo’s training in Sales, Marketing & Promotion is suited to any public or private sector organisation wishing to develop its capability in promoting products, services or ideas. As new promotional channels such as digital media continue to evolve and rise in importance, our bespoke programmes are adapted to clients’ particular market environments and ensure that participants become well-versed in the knowledge and skills needed to use modern sales and marketing tools effectively.

    Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas. For interested participants, some of these programmes can be tailored to lead to externally awarded qualifications and certification.

     

     

    Illustrative skill and knowledge areas below

    Marketing Your Enterprise

    • Consumer Research, Market Analysis & Positioning
    • Introduction to Promotional Tools & Product/Brand Management
    • Devising & Implementing a Marketing Strategy

    Planning a Promotional Campaign

    • Situational Analysis & Selecting Marketing Channels
    • Monitoring Performance & Tools for Campaign Evaluation
    • Privacy, Data Protection, Legal Issues & Best Practice

    Web Design & Digital Media

    • Building a Web Presence, eCommerce & Search Engine Optimisation (SEO)
    • Introduction to Digital Marketing Channels & Platforms
    • Integrating Multichannel Marketing Activity

    Social Media for Marketing

    • Social Media Platforms, Paid & Unpaid Media
    • Content Management & Copywriting for Social Media
    • Consumer Engagement, PR & Online Reputation Management

    Consumer Behaviour

    • Consumer Profiling & Market Segmentation
    • Understanding Decision Making Processes & Behavioural Patterns
    • Leveraging Insights for Marketing, Communications & Brand Management

    Customer Service

    • Customer-focused Behaviours & Emotional Competencies
    • Communication Skills for Customer Service
    • Managing Customer Expectations

    Dealing with Customer Complaints

    • Rapport, Empathy & Active Listening
    • Diffusing Emotional & Challenging Responses
    • Problem Solving & Complaint Resolutions

    Implementing & Maintaining a CRM System

    • Benefits of a Customer Relationship Management (CRM) System
    • Implementing a CRM, Team Training & Adoption Issues
    • Integrating your CRM with Sales, Marketing & Administrative Activities
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  • Digital Literacy & ICT

    Digital Literacy & ICT

    Digital Literacy & ICT

    The use of computers, the internet and mobile devices has become an essential feature of modern professional life, with few organisations able to improve productivity, communication and overall efficiency without developing the necessary technical and human resources suitable for the digital information age. As large-scale national ICT rollouts are implemented in many developing economies, Floreo assists clients in addressing the oft-observed mismatch between technological infrastructure and employee skills; our training programmes in Digital Literacy & ICT cover the important cross-sector and cross-functional skills which enable individuals in all industries and geographical locations to use digital technology with confidence and efficacy.

    Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas. For interested participants, some of these programmes can be tailored to lead to externally awarded qualifications and certification.

     

     

    Illustrative skill and knowledge areas below

    Microsoft Word® Processing

    • Creating, Editing & Formatting Documents
    • Inserting Tables, Graphics & Design Tools
    • Sending Electronic Documents & Mail Merge

    Microsoft Excel® and Spreadsheets

    • Data Entry & Cell Formatting
    • Formulas & Functions
    • Creating a Chart

    Microsoft Access® and Databases

    • Creating a Database
    • Using Queries & Reports
    • Filtering & Sorting Data

    Microsoft Publisher®

    • Structuring a Publication & Layout
    • Inserting & Formatting Text Content
    • Working with Graphics & Pictures

    Presentations using Microsoft PowerPoint® & Prezi®

    • Building Presentations & Using Transitions and Timings
    • Running a Slide Show, Printing Presentations & Web Delivery
    • Introduction to Prezi® & Using a Virtual Canvas

    Using Microsoft Outlook® & Email Clients

    • Microsoft Outlook® User Interface
    • Managing Email Accounts, Messages & Contacts
    • Appointments, Events & Meeting Requests

    Project Management

    • Initiation, Scope Planning & Life Cycle
    • Task Scheduling & Project Control
    • Teambuilding & Stakeholder Management

    PRINCE2®

    • Introducing the PRINCE2® Method
    • Lifecycle Diagrams & High Level Process-Maps
    • Foundation & Practitioner Certification

    Using Tablet Technology

    • Introducing to iOS, Android & Windows 8 Software
    • Device Navigation & Personalisation
    • Using Tablets for Teaching & Learning

    Using Apple Technology

    • Mac & iOS Operating systems
    • Teaching, Working & Communicating using Apple Technology
    • Apple Certified Macintosh Technician (ACMT) Certification

    European Computer Driving Licence (ECDL) Essentials (Level 1)

    • IT & Computing Fundamentals
    • Internet & Email
    • IT Security

    European Computer Driving Licence (ECDL Extra) (Level 2)

    • Word Processing
    • Spreadsheets & Presentations
    • Improving Productivity using IT
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  • Health, Safety & Security

    Health, Safety & Security

    Health, Safety & Security

    In parallel to the rapid industrialisation taking place in emerging economies across the world, maintaining the Health, Safety and Security (HSS) of employees, clients and customers is now an essential feature of contemporary organisational practice. Particularly in hazardous sectors such as construction, the reduction of accident rates in industrial settings has become paramount, as has the requirement for national bodies to successfully host eminent events – now more often selected to take place in a wider range of countries. Our bespoke programmes assist organisations of all scales in implementing and sustaining the sound HSS policies and procedures frequently required as part of contractual agreements and public regulations.

    Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas. For interested participants, some of these programmes can be tailored to lead to externally awarded qualifications and certification.

     

     

    Illustrative skill and knowledge areas below

    Health & Safety in the Workplace

    • Identifying Workplace Risks & Hazards
    • Preventing Accidents & Ill Health
    • Health & Safety Procedures and Employee Responsibilities

    Managing Safety

    • Legal Compliance & Written Documentation
    • Safety Management Frameworks & Systems
    • Creating a Safety Culture through Attitudes & Behaviours

    Assessing & Managing Risk

    • Planning & Conducting a Risk Assessment
    • Using Risk Profiling Techniques
    • Constructing & Implementing Risk Control Measures

    Developing a Health & Safety Policy

    • Legal Requirements for a Health & Safety Policy
    • Statement of Policy, Responsibilities & Arrangements
    • Review Mechanisms & Effective Monitoring

    Event Safety

    • Using Risk Assessment Tools to Create a Safety Plan
    • Engaging Contractors, Local Authorities & Emergency Services
    • Planning for Incidents & Emergencies

    Crowd Management

    • Risks & Hazards Associated with Crowd Movement
    • Duties of Organisers, Local Authorities, Landowners & Transport Providers
    • Planning the Effective Use of Barriers

    Personal Safety & Conflict Avoidance

    • Importance of Personal Safety
    • How to Assess the Risk of Conflict
    • Protecting Against Confrontational Behaviour & Workplace Violence

    Manual Handling

    • Understanding Risks Associated with Manual Handling
    • Assessing & Controlling Risks
    • Applying the Principles of Safer Handling

    Health & Hygiene

    • Developing a Health & Hygiene Policy
    • Cleaning, Clearing & Disinfection
    • Handling Illness & Preventing Contagion

    Principals of COSHH

    • Legal Requirements for Controlling Substances Hazardous to Health
    • Control Measures for Risks of Using Substances Hazardous to Health
    • Conducting a COSHH Assessment

    Fire Safety

    • Principles of Fire Safety Awareness
    • Undertaking Specific Fire Safety Roles in the Workplace
    • Carrying Out & Updating a Fire Safety Risk Assessment

    Emergency First Aid

    • External Bleeding, Resuscitation, Minor Injuries & Shock
    • Handling an Unresponsive Casualty
    • Hygiene & Reporting Responsibilities

    First Aid in the Workplace

    • Roles & Responsibilities of a First Aider
    • Managing Illness & Injury in the Workplace
    • Assessing an Incident

    Food Safety & Hygiene

    • Personal Hygiene Practices & Legal Obligations
    • Equipment, Storage, Safe Temperatures & Preventing Contamination
    • Managing Food Safety Hazards & Controlling Risks

    Safeguarding Young & Vulnerable People

    • Identifying & Complying with Relevant Laws
    • Factors Indicating an Increased Risk to Harm
    • Recognising & Responding to Concerns

    Confidentiality & The Official Secrets Act

    • Importance of Confidentiality and Concept of ‘Disclosure’
    • Legal Context of Confidentiality
    • The Official Secrets Act 1989

    Working with Confidentiality

    • Maintaining the Integrity of Confidential Information
    • Legal Requirements, Best Practices & Practical Techniques
    • Handling Breaches to Confidentiality

    Maintaining Official Secrets

    • Government Security Classifications
    • Safeguarding Information Assets
    • Using ICT to Enhance Risk Controls

    Data Protection

    • The Data Protection Act 1998 & Associated Laws
    • Securing Data & Managing Data Loss
    • Dealing with Subject Access Requests

    Intellectual Property

    • Protecting Your Intellectual Property & Preventing Unauthorised Use
    • Types of Intellectual Property Rights & Legal Protections
    • Creating & Maximising Value through Intellectual Property
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  • Medicine, Healthcare & Clinical Skills

    Medicine, Healthcare & Clinical Skills

    Medicine, Healthcare & Clinical Skills

    Progress in medical technology has moved with a pace far outstripping most other sectors, often demanding the development of corollary clinical skills and renewed practical expertise. Despite commitments being made by supranational and domestic institutions to raise standards of healthcare, modern and relevant vocational training in this area remains inaccessible for many around the world. Floreo works with sector-specialists to commercialise and bring to the market important Medicine, Healthcare & Clinical Skills training programmes, providing healthcare professionals with access to knowledge previously the preserve of public healthcare systems in advanced economies. In partnership with a network of healthcare organisations, many of our programmes are delivered in live clinical settings and, through Floreo’s unique eLearning Environment, are designed to be available to participants in locations where provision is low and need is greatest.

    Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas. For interested participants, some of these programmes can be tailored to lead to externally awarded qualifications and certification.

     

     

    Illustrative skill and knowledge areas below

    FEATURED COURSE

    For Individual Clients

    Floreo-Phlebotomy1

    Phlebotomy Training

    Phlebotomy – the drawing of blood – is a centuries-old procedure which remains one of the most commonly practiced in healthcare. Routinely requested by doctors, nurses and other healthcare professionals from many settings, approximately 720 million pathology tests involving a blood sample are processed and reported each year in England alone.

    As a vital practical proficiency for which there is a lack of standardisation and accessibility to training, Floreo’s programmes are carefully designed to equip candidates from all backgrounds with the knowledge and skills needed to become fully competent practitioners.

    find out more

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  • Diplomatic & Public Affairs

    Diplomatic & Public Affairs

    Diplomatic & Public Affairs

    As institutionalised multilaterism grows and domestic affairs become more enmeshed in the international system, the role of international officers and diplomatic personnel is of more pertinence to achieving national objectives. Our training programmes in Diplomatic & Public Affairs are designed for those belonging to a government ministerial department, public sector body, international organisation or related stakeholder; participants will work, or aspire to work, in a cross-cultural environment engaging in diplomatic activities, conflict resolution or peace-building. For clients seeking to develop national capacity, these bespoke programmes cover the key competencies needed to establish the robust, skilful and adept diplomatic capabilities necessary for navigating the often complex political reality surrounding developing nations.

    Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas.

     

     

    Illustrative skill and knowledge areas below

    Role of Diplomatic Services

    • Policy formulation & Representation
    • Promoting National Interests
    • Transnational Communications & Relationship Building

    Etiquette & Protocol

    • Visits, Delegations & Ceremonial Procedure
    • Meetings, Conferences & Administrative Duties
    • Presentation, Forms of Address & Social Etiquette

    Negotiation Skills

    • Distributive & Integrative Approaches to Negotiations
    • Briefing & Preparation, Conduct of Negotiations & Closure
    • Detecting ‘Psychological Traps’ & Overcoming Deadlocks

    Diversity & Cultural Awareness

    • Assimilation, Integration & Encountering Diversity
    • Cultural Orientation, National Values & Behavioural Sensitivity
    • Intercultural Competence & Communication

    Business in Global Society

    • Application of Diplomacy in Business Development
    • International Political Economy
    • Trade Policy, Market Dynamics & Economic Regimes

    World Political History, Geography & Economics

    • Empires, States & Nations
    • Political Geography
    • International Political Economy

    Introduction to International Relations

    • Competing Approaches to International Relations
    • Patterns of Power, Conflict & Sources of Insecurity
    • Institutions, Non-State Actors & Global Interdependence

    Foreign Policy

    • Formulation & Analysis of Foreign Policy
    • State Machinery & Foreign Policy Implementation
    • Political, Commercial & Ethical Dimensions

    Conflict Resolution & Peace Building

    • Conflict Mediation
    • Peace Processes & Political Negotiations
    • Reconstruction after Humanitarian & Military Intervention

    Poverty, Human Rights & NGOs

    • Development Diplomacy & Poverty Reduction
    • International Human Rights Laws & Principles
    • Role of Civil Society & NGOs

    Introduction to International Trade

    • Theories of Specialisation & Comparative Advantage
    • International Trade, Economic Growth & Domestic Equity
    • Trade Procedures & the Transaction Process

    Introduction to International Law

    • Sources, Principles & Instruments of International Law
    • Sovereignty & Role of Diplomacy in International Law
    • Law of International Organisations, Multilateral Institutions & the UN

    Introduction to International Development

    • Competing Perspectives on International Development
    • Development Banks, International Organisations, NGOs & Local Actors
    • Role of Soft Power, Cultural Interaction & Public Diplomacy in Development Assistance

    Developing Knowledge in International Trade

    • Contemporary International Trade Policy
    • Protectionism, Trade Barriers & Regional Trading Blocs
    • Commercial Diplomacy & International Liaison

    Developing Knowledge in International Law

    • International Law & Global Security
    • International Environmental Law
    • International Human Rights Law

    Developing Knowledge in International Development

    • Colonialism & Historical Legacies
    • Contemporary Development Policy
    • Social & Economic Dimensions of International Development

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  • Leadership, Management & Business Administration

    Leadership, Management & Business Administration

    Leadership, Management & Business
    Administration

    Effective leadership and management in all sectors of the economy are recognised as principal drivers of both organisational success and national prosperity. In line with the strategic importance policymakers have placed on this area in the past decade, Floreo engages its network of consultants and specialist trainers to deliver programmes suitable for both public and private sector personnel in any supervisory, middle management or strategic leadership role. Whether managing a government ministry, district hospital department or large construction project, our training in strategic leadership, decision making, change management and more, assists in developing the versatile and cross-culturally applicable leadership and management capabilities sought by national governments and small enterprises alike.

    Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas. For interested participants, some of these programmes can be tailored to lead to externally awarded qualifications and certification.

     

     

    Illustrative skill and knowledge areas below

    Supervisory Skills

    • Delegation, Coaching & Performance Monitoring
    • Effective Evaluation & Staff Appraisal Mechanisms
    • Addressing Persistent Difficult Behaviour

    Managing Effectively

    • Building Rapport, Earning Trust & Nurturing Professional Growth
    • Human & Physical Resource Management
    • Strategy, Organisational Objectives & Day-to-day Activities

    Managing Change

    • Employee Involvement in Design & Implementation of Change
    • Communicating a Vision & Creating New Narratives
    • Analysing & Addressing Impacts

    Culture Change

    • Psychological & Practical Perspectives on Organisational Culture
    • Introducing New Behaviours & Maintaining Consistency
    • Manipulating Incentive Structures

    Strategic Management

    • Organizational Capability, Strengths, Weaknesses & Strategic Direction
    • Understanding the Technological, Economic & Market Environment
    • Managing Competing Strategic Priorities

    Problem Solving & Decision Making

    • Identifying Problems & Gathering Information
    • Cost Benefit Analyses, SWOT Analyses & Other Rational Tools
    • Formulating a Plan & Implementing Decisions

    Project Management

    • Objectives, Timescales, Cost Constraints & Budgets
    • Assessing & Minimising Risk
    • Change Control & Developing Work Breakdown Structures

    Performance Management

    • Developing and Monitoring Competencies & Behaviours
    • Manager-Team Dialogue
    • Techniques for Performance Evaluation

    Recruitment & Selection

    • Constructing Job Descriptions & Person Specifications
    • Selecting Appropriate Recruitment Channels
    • Conducting Interviews & Assessment Exercises

    UK Employment Law

    • Contemporary Employment Legislation & Manager Roles and Responsibilities
    • Dealing with Grievances & Disciplinary Issues
    • Effective Absence, Reorganisation & Redundancy Management

    Conflict Resolution

    • Managing Emotions & Defusing Blame
    • Empathy & Active Listening Skills
    • Mapping Conflicts & Creative Response

    Equality & Diversity in the Workplace

    • Promoting an Inclusive Environment & Diverse Workforce
    • Protecting Employees from Discrimination
    • Developing & Implementing an Equality & Diversity Policy

    Coaching, Mentoring & Leading Teams

    • Motivating Employees & Building Capacity for Self-Direction
    • Evaluating Reward & Recognition Systems
    • Identifying & Addressing Team Performance Issues

    Team Building & Development

    • Clarifying Roles, Responsibilities & Joint Objectives
    • Identifying Team Dysfunctions
    • Recognising Developmental Stages of High Performance Teams

    Improving Performance through Coaching & Training

    • Cultivating Employee Engagement to Improve Performance
    • Techniques for Performance Evaluation
    • Assessment Methods & Constructive Feedback

    Introductory Teaching & Learning Skills

    • Assessing Prior Knowledge
    • Using Questions, Examples & Teaching Aids
    • Participatory Learning

    Train the Trainer

    • Planning & Structuring Effective Training
    • Delivery & Communication Skills
    • One-to-one & Group Training

    Office Systems & Practice

    • Internal & External Communications
    • Filing & Record Keeping
    • Administrative Audit

    Managing Data & The Paperless Office

    • Alternative Document Management Systems
    • Creating & Indexing Databases
    • Using Technology to Implement a Paperless Office

    Corporate Social Responsibility (CSR)

    • Interaction between Societal Value & Shareholder Value
    • Strategic CSR Planning & Implementation
    • Stakeholder Engagement
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  • International Trade & Finance

    International Trade & Finance

    International Trade & Finance

    The global economy involves a complex range of laws, regimes and regulations governing the production and exchange of goods and services. As trade liberalisation continues to expand the scope of accessible markets, so has finance and the control of credit taken on a decisive role in international economic relations and corporate competition. Our training programmes equip both public and private sector clients with the necessary practical knowledge and empirical tools to make astute and well-informed cross-border transactions, providing private enterprises with the means to increase their international competitiveness and national decision-makers with an awareness of the political economy of bilateral aid, foreign direct investment, resource exportation and other issues at the nexus of international business, public policy and social impact.

    Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas. For interested participants, some of these programmes can be tailored to lead to externally awarded qualifications and certification.

     

     

    Illustrative skill and knowledge areas below

    Understanding International Trade

    • Theories of International Trade & Economic Growth
    • Contemporary Trade Policy & Regional Trading Blocs
    • Trade Procedures & the Transaction Process

    Understanding Financial Control

    • Financial Tools as Effective Management Controls
    • Budgets, Cashflows, Cash Security & Credit Controls
    • Preventing Errors & Minimising Fraud

    Understanding Anti-Fraud & Corruption Regulations

    • Public Legislation on Fraud, Bribery & Corruption
    • Legal Duties & Complying with Applicable Regulations
    • Efficient Systems & Internal Controls for Preventing Fraud & Corruption

    Debt Recovery

    • Debtor Profiling & Due Diligence
    • Psychology of Credit Control & Collection Methods
    • Dealing with Solicitors, Courts & Other 3rd Parties

    Understanding Tender & Contractual Procedures

    • Developing Effective Specifications & Key Performance Indicators (KPI)
    • Bid Evaluation & Post-tender Negotiations
    • Shortlisting, Contract Award & Mobilisation

    Introduction to Purchasing & Procurement Practice

    • Legal Context of Purchasing & Procurement
    • Contracts, Purchase Orders & Other Purchasing Approaches
    • Managing Terms & Conditions Effectively

    Tender & Bid Writing

    • Understanding Tender Documents
    • Layout, Format & Executive Summaries
    • Clarity, Readability & Appropriate Writing Style

    Introduction to Aid Funding & Aid Projects

    • Development Banks & International Agencies
    • Humanitarian Aid & Development Aid
    • Tender Procedures & Aid-funded Business
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  • Languages & Communication

    Languages & Communication

    Languages & Communication

    Often only when combined with effective communication skills can academic knowledge and specialised expertise bring about individual success and fruitful relations with associates, partner institutions and co-operating governments. As the primary language used to maintain and develop professional relationships in international politics, diplomacy, business and culture, Floreo provides a wide range of English Language training services for clients of differing backgrounds and professional needs. Our comprehensive Languages & Communications offering also encompasses training in important world languages and a suite of skills necessary for effective communication in modern professional capacities. Whether belonging to a sector where multilingual proficiency is imperative, or a public institution where personal presentation, delivery and negotiation skills are decisive, our tailor-made programmes are designed to help clients develop the communication skills needed to operate successfully in each of their unique settings.

    Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas. For interested participants, some of these programmes can be tailored to lead to externally awarded qualifications and certification.

     

     

    Illustrative skill and knowledge areas below

    General English Language

    • Speaking, Listening, Reading & Writing
    • Beginners to Advanced, Part-time or Full-time
    • 1-6 Weeks, Other course durations on request

    English for Specific Purposes

    • Business, Law, Medicine, Technical, Oil & Gas, Diplomacy and others
    • English for other specific activities available on request
    • Beginners to Advanced, Course duration & format as requested

    Modern Foreign Languages

    • French, German, Spanish, Italian, Arabic, Chinese, Russian
    • Meet & Greet, Beginners to Advanced, Course duration & format as requested
    • Other languages available on request

    Speech Writing & Delivery

    • Creating Compelling Content & Writing to Persuade
    • Opening, Closing & Pacing a Speech
    • Body language & Stage Presence

    Preparing Press Releases & Media Relations

    • Effective Press Releases & Engaging Media Attention
    • Crisis Management
    • Planning & Developing a PR Strategy

    Delivering Formal & Informal Presentations

    • Planning, Structure & Visual Aids
    • Body Language & Spatial Strategy
    • Handling a Q&A

    Bid & Proposal Writing

    • Setting Objectives & Building a Persuasive Structure
    • Clarity, Readability & Appropriate Writing Style
    • Layout Consistency, Executive Summaries & Error Checking

    Skimming & Proofreading

    • Recognising Structure & Scanning Paragraph Openers
    • Separating Content, Detail & Language Reviews
    • Proofreading by a Non-copywriter

    Handling Large Documents

    • Speed Reading Skills
    • Using Document Signposts
    • Theme identification & Mindmaps

    Business Negotiation

    • Target Goals, Walkaway Terms & Zones of Potential Agreement
    • Self-awareness & Personal Profiling Techniques
    • Trust & Ethical Issues

    Writing for Marketing & Promotional Purposes

    • Purpose, Structure & Audience Analysis
    • Presentation, Tone & Engaging Language
    • Writing for the Web & Digital Media

    Chairing & Running Meetings

    • Planning & Agenda Circulation
    • Time Management & Managing Contributions
    • Effective Minute Taking
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  • Personal Development

    Personal Development

    Personal Development

    Traditional education systems often provide learners with a strong foundation of expertise but not always the necessary personal skills for its effective application in wider society. Highly knowledgeable individuals may as such lack the necessary confidence and self-efficacy to fully realise their potential contribution to local and national economies. As a particularly important concern for members of the younger generation, Floreo’s Personal Development programmes assist in cultivating participants’ ‘employability’ and cover the key requisite skills for those entering or re-entering the workforce; in more acute cases, our programmes aim to mitigate the likelihood of prolonged social and economic exclusion for those coming from underprivileged or marginalised backgrounds.

    Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas. For interested participants, some of these programmes can be tailored to lead to externally awarded qualifications and certification.

     

     

    Illustrative skill and knowledge areas below

    Confidence Building & Self-Esteem

    • Identifying & Accessing Sources of Confidence
    • Transforming Limiting Beliefs & Assumptions
    • Strengths, Weaknesses & Constructive Self-assessment

    Personal Presentation Skills

    • Dress , Appearance & Body Language
    • Effective Speaking & Communication
    • Managing Nerves & Projecting Confidence

    Developing Talent & Creativity

    • Identifying & Fostering Talents
    • Challenging Assumptions & Critical Thinking
    • Principles of Lateral Thinking & Creative Problem Solving

    Communication Skills

    • Communication Styles for Alternative Settings
    • Body Language & Non-verbal Communication
    • Persuasion & Influence

    Emotional Intelligence

    • Empathy & Emotion Recognition
    • Habits, Conditioning & Self-Awareness
    • Active Listening & Conflict Avoidance

    Time Management

    • Habits, Distractions & Practical Tools
    • Setting & Meeting Deadlines
    • Prioritisation & Effective Delegation

    Decision Making

    • Structured Approaches to Decision Making
    • Practical Tools & Techniques
    • Managing Change & Consequences

    CPD Planning

    • Process of Continuing Professional Development (CPD)
    • Setting Goals & Planning Development Activities
    • Recording, Documenting & Measuring Learning
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