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Leadership, Management & Business
Administration

Effective leadership and management in all sectors of the economy are recognised as principal drivers of both organisational success and national prosperity. In line with the strategic importance policymakers have placed on this area in the past decade, Floreo engages its network of consultants and specialist trainers to deliver programmes suitable for both public and private sector personnel in any supervisory, middle management or strategic leadership role. Whether managing a government ministry, district hospital department or large construction project, our training in strategic leadership, decision making, change management and more, assists in developing the versatile and cross-culturally applicable leadership and management capabilities sought by national governments and small enterprises alike.

Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas. For interested participants, some of these programmes can be tailored to lead to externally awarded qualifications and certification.

 

 

Illustrative skill and knowledge areas below

Supervisory Skills

  • Delegation, Coaching & Performance Monitoring
  • Effective Evaluation & Staff Appraisal Mechanisms
  • Addressing Persistent Difficult Behaviour

Managing Effectively

  • Building Rapport, Earning Trust & Nurturing Professional Growth
  • Human & Physical Resource Management
  • Strategy, Organisational Objectives & Day-to-day Activities

Managing Change

  • Employee Involvement in Design & Implementation of Change
  • Communicating a Vision & Creating New Narratives
  • Analysing & Addressing Impacts

Culture Change

  • Psychological & Practical Perspectives on Organisational Culture
  • Introducing New Behaviours & Maintaining Consistency
  • Manipulating Incentive Structures

Strategic Management

  • Organizational Capability, Strengths, Weaknesses & Strategic Direction
  • Understanding the Technological, Economic & Market Environment
  • Managing Competing Strategic Priorities

Problem Solving & Decision Making

  • Identifying Problems & Gathering Information
  • Cost Benefit Analyses, SWOT Analyses & Other Rational Tools
  • Formulating a Plan & Implementing Decisions

Project Management

  • Objectives, Timescales, Cost Constraints & Budgets
  • Assessing & Minimising Risk
  • Change Control & Developing Work Breakdown Structures

Performance Management

  • Developing and Monitoring Competencies & Behaviours
  • Manager-Team Dialogue
  • Techniques for Performance Evaluation

Recruitment & Selection

  • Constructing Job Descriptions & Person Specifications
  • Selecting Appropriate Recruitment Channels
  • Conducting Interviews & Assessment Exercises

UK Employment Law

  • Contemporary Employment Legislation & Manager Roles and Responsibilities
  • Dealing with Grievances & Disciplinary Issues
  • Effective Absence, Reorganisation & Redundancy Management

Conflict Resolution

  • Managing Emotions & Defusing Blame
  • Empathy & Active Listening Skills
  • Mapping Conflicts & Creative Response

Equality & Diversity in the Workplace

  • Promoting an Inclusive Environment & Diverse Workforce
  • Protecting Employees from Discrimination
  • Developing & Implementing an Equality & Diversity Policy

Coaching, Mentoring & Leading Teams

  • Motivating Employees & Building Capacity for Self-Direction
  • Evaluating Reward & Recognition Systems
  • Identifying & Addressing Team Performance Issues

Team Building & Development

  • Clarifying Roles, Responsibilities & Joint Objectives
  • Identifying Team Dysfunctions
  • Recognising Developmental Stages of High Performance Teams

Improving Performance through Coaching & Training

  • Cultivating Employee Engagement to Improve Performance
  • Techniques for Performance Evaluation
  • Assessment Methods & Constructive Feedback

Introductory Teaching & Learning Skills

  • Assessing Prior Knowledge
  • Using Questions, Examples & Teaching Aids
  • Participatory Learning

Train the Trainer

  • Planning & Structuring Effective Training
  • Delivery & Communication Skills
  • One-to-one & Group Training

Office Systems & Practice

  • Internal & External Communications
  • Filing & Record Keeping
  • Administrative Audit

Managing Data & The Paperless Office

  • Alternative Document Management Systems
  • Creating & Indexing Databases
  • Using Technology to Implement a Paperless Office

Corporate Social Responsibility (CSR)

  • Interaction between Societal Value & Shareholder Value
  • Strategic CSR Planning & Implementation
  • Stakeholder Engagement

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