Leadership, Management & Business 
Administration
Effective leadership and management in all sectors of the economy are recognised as principal drivers of both organisational success and national prosperity. In line with the strategic importance policymakers have placed on this area in the past decade, Floreo engages its network of consultants and specialist trainers to deliver programmes suitable for both public and private sector personnel in any supervisory, middle management or strategic leadership role. Whether managing a government ministry, district hospital department or large construction project, our training in strategic leadership, decision making, change management and more, assists in developing the versatile and cross-culturally applicable leadership and management capabilities sought by national governments and small enterprises alike.
Course content is determined in collaboration with clients and comprehensive programmes can be designed, as required, with the integration of study modules from other areas. For interested participants, some of these programmes can be tailored to lead to externally awarded qualifications and certification.
Illustrative skill and knowledge areas below
Supervisory Skills
- Delegation, Coaching & Performance Monitoring
- Effective Evaluation & Staff Appraisal Mechanisms
- Addressing Persistent Difficult Behaviour
Managing Effectively
- Building Rapport, Earning Trust & Nurturing Professional Growth
- Human & Physical Resource Management
- Strategy, Organisational Objectives & Day-to-day Activities
Managing Change
- Employee Involvement in Design & Implementation of Change
- Communicating a Vision & Creating New Narratives
- Analysing & Addressing Impacts
Culture Change
- Psychological & Practical Perspectives on Organisational Culture
- Introducing New Behaviours & Maintaining Consistency
- Manipulating Incentive Structures
Strategic Management
- Organizational Capability, Strengths, Weaknesses & Strategic Direction
- Understanding the Technological, Economic & Market Environment
- Managing Competing Strategic Priorities
Problem Solving & Decision Making
- Identifying Problems & Gathering Information
- Cost Benefit Analyses, SWOT Analyses & Other Rational Tools
- Formulating a Plan & Implementing Decisions
Project Management
- Objectives, Timescales, Cost Constraints & Budgets
- Assessing & Minimising Risk
- Change Control & Developing Work Breakdown Structures
Performance Management
- Developing and Monitoring Competencies & Behaviours
- Manager-Team Dialogue
- Techniques for Performance Evaluation
Recruitment & Selection
- Constructing Job Descriptions & Person Specifications
- Selecting Appropriate Recruitment Channels
- Conducting Interviews & Assessment Exercises
UK Employment Law
- Contemporary Employment Legislation & Manager Roles and Responsibilities
- Dealing with Grievances & Disciplinary Issues
- Effective Absence, Reorganisation & Redundancy Management
Conflict Resolution
- Managing Emotions & Defusing Blame
- Empathy & Active Listening Skills
- Mapping Conflicts & Creative Response
Equality & Diversity in the Workplace
- Promoting an Inclusive Environment & Diverse Workforce
- Protecting Employees from Discrimination
- Developing & Implementing an Equality & Diversity Policy
Coaching, Mentoring & Leading Teams
- Motivating Employees & Building Capacity for Self-Direction
- Evaluating Reward & Recognition Systems
- Identifying & Addressing Team Performance Issues
Team Building & Development
- Clarifying Roles, Responsibilities & Joint Objectives
- Identifying Team Dysfunctions
- Recognising Developmental Stages of High Performance Teams
Improving Performance through Coaching & Training
- Cultivating Employee Engagement to Improve Performance
- Techniques for Performance Evaluation
- Assessment Methods & Constructive Feedback
Introductory Teaching & Learning Skills
- Assessing Prior Knowledge
- Using Questions, Examples & Teaching Aids
- Participatory Learning
Train the Trainer
- Planning & Structuring Effective Training
- Delivery & Communication Skills
- One-to-one & Group Training
Office Systems & Practice
- Internal & External Communications
- Filing & Record Keeping
- Administrative Audit
Managing Data & The Paperless Office
- Alternative Document Management Systems
- Creating & Indexing Databases
- Using Technology to Implement a Paperless Office
Corporate Social Responsibility (CSR)
- Interaction between Societal Value & Shareholder Value
- Strategic CSR Planning & Implementation
- Stakeholder Engagement
